This Policy document lays down a clear and transparent policy for Goddard Technical Solutions Private Limited (“Company”) while dealing with a person who has entered into an arrangement with the Company’s online platform i.e. to lend on it or to avail loan facilitation services provided by it (here-in-after referred as “Participant”).
This Policy aims at minimizing the instances of Participants’ complaints and grievances by providing proper service and having a comprehensive review mechanism to ensure prompt redressal of the same. This Policy gives the model code of conduct which the Company staff need to follow while dealing with Participant grievances. The Company will lay stress on improving its Participant service continuously in order to achieve high Participant satisfaction. The review mechanism will help the Company with valuable feedback regarding the shortcomings in the product features and service delivery.
The Company would display following information on notice board at all branches and offices of the Company where business is transacted:
The Board of Directors should also provide for periodical review of the functioning of the grievances redressal mechanism at various levels of management.
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